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Cognos AI Chat Privacy Policy and Terms of Use

Privacy Policy

When you interact with Cognos AI Chat (“AI Chat”), responses (“Outputs”) are generated based on the text you submit (“Prompts”) and the pre-written prompts you use ("AI Agents" or "Agents").

Your Prompts and Outputs are encrypted using audited cryptography libraries and state of the art encryption algorithms (libsodium/NaCl Boxes and Secret Boxes using XSalsa20Poly1305).

We save only encrypted Prompts and Outputs.

Your unencrypted messages are held only in computer memory and discarded after being processed, encrypted and stored.

Additionally, all metadata that contains personal information (for example, your IP address) is removed before sending Prompts to underlying model providers (for example, OpenAI, Google, Anthropic). A unique identifier may be attached to help identify users who abuse the service and breach the Terms of Service.

You choose which AI model to use.

There is no obligation to send your chat messages to any of our providers, you can freely choose where to send your Prompts.

If you submit personal information in your Prompts, it may be reproduced in the Outputs, but no one can tell (including us and the underlying model providers) whether it was you personally submitting the Prompts or someone else.

Additional services we use

Your login information is processed and stored by our identity provider Ory and handled under their privacy policy.

In addition we use Plausible Analytics for privacy friendly web analytics.

Payment processing is securely handled by Stripe under their privacy policy and they may use your email address to send you invoices and receipts.

Emails that we send, may come from Mailgun (transactional emails) or Ghost (newsletter).

Our model providers and their respective privacy policies are listed below:

Terms of Service

You retain all intellectual property rights in your Prompts and Outputs.

We claim no ownership of either your Prompts or Outputs. You grant us a limited intellectual property license permitting us only to process your Prompts and provide you the Outputs consistent with our Privacy Policy. You represent and warrant that you have all necessary rights and permissions to include any personal data or third-party content in your Prompts.

Outputs may be inaccurate, incomplete, or otherwise unreliable.

By its very nature, AI Chat generates text with limited information. As such, Outputs that appear complete or accurate because of their detail or specificity may not be. For example, AI Chat cannot dynamically retrieve information and so Outputs may be outdated. You should not rely on any Output without verifying its contents using other sources, especially for professional advice (like medical, financial, or legal advice).

Outputs may be offensive.

Outputs don't represent our views and we cannot be held responsible or liable for any offense, damages or other unforeseen events happening from using the AI Chat.

AI Chat is only intended for and available to people who are age 13 or older.

If you are under the age of majority in your jurisdiction you must have your parent or legal guardian's permission to use AI Chat.

The models accessible through AI Chat are subject to the model provider's usage policies. Broadly, that means that using AI Chat for illegal, harmful, regulated, and sexually explicit purposes is prohibited.

AI Chat allows you to use models from leading model providers without being tracked. These model providers have usage policies, and our Terms therefore mirror those policies. For example, usage policies from Anthropic, OpenAI and Meta apply to their respective models.

Accordingly, it is a violation of these Terms to use AI Chat for anything:

  • Illegal or harmful to others, including generating hateful, harassing, or threatening content, or using Outputs for anything fraudulent or deceptive.
  • Violating other's rights or property, including privacy and intellectual property rights, creating spam, malware, computer viruses, or gaining access to computer systems without authorization.
  • Sexually explicit or obscene.
  • With high risk of physical or economic harm, including designing weapons, explosives, or other dangerous materials, or promoting multi-level marketing, gambling, or sports betting.
  • In a regulated area, including providing legal, financial, or medical advice or services, political campaigning or lobbying, determining eligibility for financial products or creditworthiness, housing (leases and home loans), employment, or more generally for governmental decision-making, such as law enforcement or immigration decisions.
  • Interfering with or negatively impacting AI Chat or other Cognos Services, including automated querying and developing or offering AI services, such as training an AI model.

Safety features created by model providers may try to prevent you from misusing AI Chat.

To avoid misuse, model providers embed safety mechanisms to block certain Prompts and the generation of certain Outputs.

If you break the law or violate these Terms when using AI Chat for commercial purposes and we get sued, you may have to take responsibility.

You agree to indemnify and hold harmless Cognos, its affiliates, employees, and any other agents from and against any claims, losses, and expenses (including attorneys' fees) arising from or relating to your use of AI Chat for private or commercial purposes, including your subsequent use of any Outputs, your breach of these Terms, or violation of applicable law.

We will notify you when these AI Chat Privacy Policy or Terms are updated.

We will notify you of changes by posting the modified version at cognos.io/privacy-policy-and-terms. We will indicate the date it was last modified below with an update message on top if substantive changes were made. Continuing to access or use AI Chat after any changes constitutes your consent and agreement to any new terms.

We may suspend or terminate your access to AI Chat at any time if you violate these Terms.

Third Party Notices for AI Models